Patron Services and Marketing Associate

Patron Services & Marketing Associate • Cheyenne Little Theatre Players • Cheyenne, WY

Type: Part-Time (29 hours/week)
Schedule: 12:00 PM–5:00 PM, Monday–Friday, with occasional evening/weekend hours
Compensation: $14-$16/hour, depending on qualifications
Start Date: Open until filled

Position Summary

The Patron Services & Marketing Associate is a key member of our small but mighty team. This role combines box office services, general administrative support, and day-to-day marketing duties that help keep our community informed and excited about upcoming shows and events.

The ideal candidate is friendly, organized, creative, and comfortable wearing a few different hats throughout the week. This position interacts regularly with patrons, volunteers, donors, and the public, often serving as the first point of contact for the Cheyenne Little Theatre Players. To apply, please send a cover letter and resume to Ceara Madson, Managing Director, at [email protected].

Primary Responsibilities

Box Office & Customer Service

• Answer phone calls, assist walk-in patrons, and process ticket orders using our ticketing software (assist in transition from current system to new system, in Spring 2026).
• Provide excellent customer service and handle questions or concerns professionally.
• Maintain accurate dinner theatre ticket and meal counts.
• Keep email and voicemail inboxes up to date with timely, friendly responses.
• Assist with will-call preparation, patron lists, and general front-of-house support as needed.

Administrative Support

• Maintain and update mailing lists, contact databases, and subscriber records.
• Generate basic reports using Excel and box office software.
• Assist with office organization, supply management, and other administrative tasks as assigned.
• Support the Managing Director with scheduling, communication, and project needs when requested.

Marketing & Communications

• Post and update events, announcements, and reminders on social media (Facebook, Instagram).
• Draft simple posts or captions based on provided information or templates.
• Assist with creating and sending weekly or bi-weekly email updates to patrons, volunteers, and show participants.
• Help keep the website updated with show information, box office hours, and event details (Squarespace is our current provider; we will be switching to WordPress in 2026. Training will be provided.).
• Support promotional tasks such as distributing flyers, collecting program information, or uploading photos.
• Coordinate with the Managing Director on small marketing projects throughout the season.

Other

Any other related duties as assigned by the supervisor.

Qualifications

• Friendly, patient, and professional communication style, both in person and on the phone.
• Strong customer service skills and comfort handling busy moments.
• Ability to manage multiple tasks, prioritize, and stay organized.
• Strong attention to detail and reliable follow-through.
• Basic proficiency with computers and the ability to learn new software.
• Experience with MS Office (Word, Excel) required; familiarity with updating content on social channels and websites is a plus.
• Strong writing skills are a plus.
• Ability to work well in a small team environment.
• Ability to lift up to 30 pounds.
• Excellent creativity and problem-solving skills
• Prior box office, administrative, or performing arts experience is helpful but not required.