Client Services Case Manager

Title: Client Services Case Manager

Classification: Fulltime
Salary Range: $20/hr+, Spanish language skills bonus
Remote Work: This job requires the applicant to be on-site and in the office during regular business hours. Remote work options will not be considered.

To Apply: Please email a cover letter, resume, and references to [email protected]

Organization Information:

Laramie Interfaith is a 501 (c) (3) nonprofit organization based in Laramie, Wyoming. Our client services program offers help and guidance with public assistance programs, referrals to other community programs and organizations, job application and resume assistance, financial literacy, and work on intake for Laramie Interfaith’s financial assistance programs. This position will work directly with clients and the general public to provide crisis support, screen for program eligibility, provide case management, and serve as an advocate for clients and the agency.

For over thirty years, Interfaith has worked to provide essential services to the community through its food pantry, client services departments, and related programs. Interfaith operates a food pantry and a food rescue program and serves as the Temporary Emergency Food Assistance Program (TEFAP; known as USDA commodities) site for Albany County. Client services include financial assistance to prevent homelessness and ensure critical utilities continue to function, case management and self-sufficiency services, and a hub for federal homelessness programs. The organization hosts over 100 active volunteers who collectively spend thousands of hours supporting the organization each year.

General Objective:

Under the direction of the Executive Director or Operations Manager, the Client Services Case Manager interacts directly with individuals and families who are homeless or at risk of homelessness. Interviews clients, assesses their needs, makes referrals to other agencies, and recommends financial intervention when appropriate.

Primary Job Responsibilities:

• Interview and assist people in crisis who seek financial assistance from Laramie Interfaith.
• Assists in food pantry operations, fundraisers, and other organizationally sponsored events.
• Provide case management services including client screening, scheduling, assessment, intervention planning, follow-up, and reporting
• Protect the confidentiality of all information provided by clients. Maintain records and documents in secure files.
• Cultivate and maintain relationships with agency partners. Ensure that Laramie Interfaith has current information about other agencies that offer services and make referrals when appropriate
• Facilitate client-related education programs, such as financial literacy and nutrition education
• Comply with grant requirements and organizational procedures when determining whether financial assistance is necessary and appropriate. Adhere to eligibility requirements and policies related to the provision of financial aid for rent and utilities.
• Working within the parameters established in the procedures, prepare vouchers to document financial assistance
• Work within weekly, monthly, and annual budgets and the expenditures associated with those budgets
• Collaborate with other staff to ensure the effective and efficient transfer of organizational documents and information
• Actively participate in program review and development, provide relevant information to the Executive Director, and follow the policies established by the Board of Directors
• As needed, collaborate with Laramie Interfaith staff and volunteers to ensure the successful delivery of all Client Services programs and services

What you bring:

• Compassion and empathy with healthy self-care practices
• Excellent written and oral communication skills
• Teamwork and collaboration
• Multi-tasking, able to handle slow times with an understanding that things change quickly
• Detail-oriented, you understand the need for complete and thorough notes when meeting with a client
• You are a boundary setter. You know when and where to draw the line and hold it.

Minimum Qualifications: 

• Bachelor’s degree plus a minimum of two years of case management experience.
• Demonstrated ability to work collaboratively with co-workers and agency partners, and an interest in and commitment to assisting low-income individuals in achieving self-sufficiency.
• General understanding of micro and macro social services work
• Fundamental understanding of case management concepts and practices, and motivational interviewing techniques
• Fundamental understanding of office productivity software, database programs, and data entry
• General understanding of equity and equality work, causes of poverty, and scarcity-mindset
• Spanish language skills are highly desired