Front Desk Associate (Part-Time)

About the Cheyenne Children’s Museum

The Cheyenne Children’s Museum (CCM) is a 501(c)3 non-profit organization opening a newly constructed children’s museum in the heart of downtown Cheyenne, Wyoming, in 2025. 

About the Position

The Front Desk Associate is responsible for ensuring a positive guest experience by performing a variety of tasks related to guest services, sales, and daily operations of the Cheyenne Children's Museum. This role requires a genuine passion for working with children and their families, creating a welcoming and engaging environment.

Key Responsibilities

• Answer phone calls & provide information regarding museum membership & offerings
• Check in guests, process sales & ensure a smooth & welcoming entry process
• Sell merchandise, tickets, gift shop merchandise & memberships using the point of sale (POS) system
• Balance cash drawers at the beginning & end of each shift
• Open & close the museum, ensuring all procedures are followed
• Assist with scheduling & facilitating birthday parties & special events
• Assist in facilitating art & STEM activities for children
• Work collaboratively with other staff members to maintain a clean and safe environment
• Represent the museum’s values positively & consistently 
• Ensure that all interactions reflect the museum’s commitment to providing a fun, educational, & inclusive environment for children & families
  

Additional Qualifications/Requirements

• Work weekends and holidays as required
• Proficiency with POS systems and cash handling
• Strong customer service skills and the ability to interact positively with children and families
• Excellent communication skills, both verbal and written
• Organizational skills and the ability to multitask in a fast-paced environment
• Previous experience in a customer-facing role is preferred
• A friendly and approachable demeanor
• Ability to pass a full background check
• Fully insured vehicle and driver’s license
• An exceptional service record in customer service, management, hospitality, or cultural organizations may substitute for part or all of the degree preference

Physical Requirements/Working Conditions

• Stand and walk approximately 50% of the time
• Sit for 50% of the time
• Lift up to 25 lbs. as required
• Bend or crouch for about 10% of the time

Compensation

Part-Time, Non-Exempt $12 hourly; up to 24 hours per week

To Apply

Interested Applicants may send their resume and corresponding cover letter to CCM at: [email protected] and [email protected], and will be reviewed on a rolling basis, with priority given to those reviewed February 1, 2025.

The Cheyenne Children’s Museum is committed to equal opportunity for all employees and prospective employees without discrimination based upon race, color, religion, national origin, sex, age, personal appearance, sexual orientation, political affiliation, family responsibilities, disability, matriculation, marital status or any other category protected by law. This policy applies to all aspects of employment at CCM, including, but not limited to recruitment, promotion, compensation, benefits, training and development, access to facilities, discipline, separation of employment and other terms and conditions of employment.