Case Manager - Project Hope (Kemmerer/Pinedale area)

This position reports directly to the Social Services Program Director. Responsible for activities designed to provide strength-based case management for low-income individuals and families to remove barriers to achieving self-sufficiency.

This position will be located and serve the following counties in Wyoming: Lincoln and Sublette.

JOB RESPONSIBILITIES

The following information is intended to be representative of the essential functions performed by personnel in this position and is not intended to be all-inclusive. The omission of a specific task or function will not preclude it from the duties of this position if the work is similar, related or a logical extension of the position. Other duties may be assigned.

Short-term Intervention & Support Services

• Provide telephone and/or face-to-face screening with potential clients who are seeking temporary financial assistance. Conduct in-home screening visits as appropriate.
• Explain agency services and determine program eligibility in accordance with current regulations using multiple-funding streams.
• Provide problem-solving assistance for clients in crisis, including options available to them within social service and community resource systems.

Assist clients to identify other related needs and prioritize the first steps in addressing them.

• When appropriate, conduct an assessment with clients to identify a history and profile to assess the following: housing history, income and work history, physical/emotional health treatment, criminal history, debt, social support, and available resources, etc.
• Assist clients by referring, as appropriate, to other service providers which will meet their needs.
• Advocate for clients to secure needed services and resources for which they are eligible.

Comprehensive Case Management

• Assess client needs and levels of functioning. Obtain written permission from client to make referrals, coordinate delivery of services, and/or facilitate linkages to other appropriate agencies and services: i.e., mental health, parenting, domestic violence, support groups, etc.
• Assist clients in recognizing their strengths and existing resources. Encourage clients to assess relationships and to develop appropriate personal support systems.
• Assist clients in identifying behaviors, issues, and patterns which constitute barriers to self-sufficiency.
• Assist clients to successfully take steps needed to make changes in their lifestyles, particularly as this relates to achieving self-sufficiency including, but not limited to, goals on development of personal and work skills; employment; increased income; adequate and affordable housing; access to medical services; transportation; and childcare.
• Support clients through monitoring and evaluation of their case plan at regularly scheduled meetings. Adjust action steps and timelines as needed for successful completion of the goal plan.
• Empower clients to take responsibility for their actions. Assist clients with enrollment in self-sufficiency and other appropriate classes and monitor their attendance. Help identify, provide, or create opportunities for clients to practice the skills learned.
• Facilitate budget discussions with clients to formulate and implement a plan which allows them to successfully manage financial resources, provide for current needs, address debt, and plan for their future. Reports
• Maintain accurate, complete, up-to-date documentation of client service activities. Submit paperwork in a timely manner.
• Maintain current case notes and goal plans for each client and make regular entries regarding client's actions towards achieving goals.
• Keep complete and orderly files for efficient retrieval of information and ensure confidentiality of client information.
• Provide a written narrative at closing/termination of a client file that outlines presenting issues and the outcome of services received.
• Report immediately to the appropriate authorities any suspected physical, sexual, and neglect cases for adults and children. Community Involvement & Advocacy
• Research community resources to ensure a wide knowledge of available service options and make information available to clients.
• Network within the community and social services system to ensure access to available resources for eligible clients.
• Work to establish partnerships and engage other agencies in referring eligible clients to the Self-Sufficiency program. Meetings/Office Support
• Staff the front office at regularly scheduled hours or as directed.
• Attend and actively participate in all assigned meetings.
• Keeps supervisor apprised of accomplishments, problems, questions, and activities associated with assigned duties through regular review meetings.
• Represents the agency at professional and community meetings, as requested.

Professional Development

• Attend workshops and conferences as approved and required.
• Pursue continuing education in courses of study related to required duties and agency objectives.
• Stay abreast of current issues and information as disseminated through periodicals, newspapers, televised reports, literature released from other agencies, etc.

EDUCATION / SKILLS REQUIREMENTS

Include education requirements and skills needed to complete job functions.

• High School diploma or equivalent
• Ability to speak, read and write Spanish is a plus, but not required.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS

Reasonable Accommodations Can Be Made For Persons With Disabilities · The environmental work characteristics described here are representative of what an employee typically encounters while performing the essential functions of this position. May regularly sit for periods of up to two (2) hours.

o Use hands and fingers for a variety of grip, carry and assessment purposes.

o May be required to reach with both hands and arms.

o May be required to stand, walk, climb, balance, stoop, kneel, crouch or crawl.

• Must be able to work in a moderate noise level environment.
• Must be able to tolerate an air-conditioned environment with fluorescent lighting.
• Be able to occasionally lift or move up to 25 pounds.
• Be able to occasionally stand for long periods of time.
• Be able to focus up close and routinely work with computers.
• Be able to effectively hear, understand and communicate in varied settings, both orally and in writing. ·

OTHER REQUIREMENTS

• Must demonstrate compassion for others and the ability to communicate effectively with the team, clients and partners.
• Dress and behave in a professional manner that reflects the highest quality of professionalism.
• Be able to work independently and manage work tasks consistently.
• Be present and reliable in your role with CALC.
• Support the team's mission and goals.
• Be logical and adaptable to changing environmental demands with a calm demeanor.
• Must possess the ability to prioritize tasks and develop effective solutions to plan and coordinate delivery of services.
• Maintain client confidentiality in accordance with the policies of CALC and HIPAA mandates.
• Must submit to and pass criminal background screening.
• Must possess a valid state driver’s license and have a clean driving history.
• Must maintain and possess at least vehicle liability insurance.
• Must be insurable through CALC’s insurance provider.
• Must have and maintain reliable transportation for job related travel.
• Must be willing to travel within the county as needed to fulfill job responsibilities.
• Possess general computer and word processing skills and be willing to learn other skills as required for specialized software, such as

Microsoft Office Word, Excel, Outlook, Access, Power Point and Publisher.

• Must pass all drug and alcohol screening, including pre-employment testing and random drug screens, in accordance with CALC’s drug

and alcohol-free environment policies.

• Must be willing to submit to yearly TB testing or provide medical exemption documentation.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Wyoming (Required)

Ability to Relocate:

• Wyoming: Relocate before starting work (Required)

Work Location: In person