Client Services Case Manager

General Objective:

Under the direction of the Executive Director or Operations Manager, the Client Services Case Manager interacts directly with individuals and families who are homeless or at risk of homelessness. Interviews clients, assesses their needs, makes referrals to other agencies, and recommends financial intervention when appropriate.

Primary Job Responsibilities:

• Interview and assist people in crisis who seek financial assistance from Laramie Interfaith.
• Provide case management services including client screening, scheduling, assessment, intervention planning, follow-up, and reporting.
• Protect confidentiality of all information provided by clients. Maintain records and documents in secure files.
• Cultivate and maintain relationships with agency partners. Ensure that Laramie Interfaith has current information about other agencies that offer services and make referrals when appropriate.
• Facilitate client-related education programs, such as financial literacy and nutrition education.
• Comply with grant requirements and organizational procedures when determining whether financial assistance is necessary and appropriate. Adhere to eligibility requirements and policies related to the provision of financial assistance for rent and utilities.
• Working within the parameters established in the procedures, prepare vouchers to document financial assistance.
• Work within weekly, monthly and annual budgets and the expenditures associated with those budgets.
• Collaborate with other staff to ensure the effective and efficient transfer of organizational documents and information.
• Assists in food pantry operations, fundraisers, and other organizational sponsored events.
• Actively participate in program review and development, provide relevant information to the Executive Director, and follow the policies established by the Board of Directors.
• As needed, collaborate with Laramie Interfaith staff and volunteers to ensure successful delivery of all Client Services programs and services.

What you bring:

• Compassion and empathy with healthy self-care practices.
• Excellent written and oral communication skills.
• Teamwork and collaboration.
• Multi-tasking, able to handle the slow times with an understanding that things change quickly.
• Detail oriented, you understand the need for complete and thorough notes when meeting with a client.
• You are a boundary setter. You know when and where to draw the line and hold it.

Minimum Qualifications: 

• Bachelor’s degree plus a minimum of two years of case management experience.
• Demonstrated ability to work collaboratively with co-workers and agency partners, and an interest in and commitment to assisting low-income individuals in achieving self-sufficiency.
• General understanding of micro and macro social services work.
• Fundamental understanding of case management concepts and practices and motivation interview techniques.
• Fundamental understanding of office productivity software and database programs and data entry.
• General understanding of equity and equality work, causes of poverty and scarcity-mindset.
• Spanish language skills highly desired.